This webinar focuses on e-commerce shipping and delivery processes as intended, with a discussion of how COVID-19 has impacted the industry and these processes at large.
Shipping and e-commerce experts will:
- Highlight the results of the COVID-19 survey and discuss how consumers’ online shopping behavior has changed since since we conducted the “Online Shopping Study.”
- Identify e-commerce consumers’ top concerns regarding delivery and returns during the current environment.
- Suggest how retailers can anticipate consumers’ needs and address concerns, particularly when related to the returns process.