Porch pirates, aka thieves, may dominate local news stories when it comes to holiday parcel theft, but a more significant issue could be deep within your supply chain.
An influx of parcels in the supply chain during peak
Online retail sales are expected to grow almost 20% this holiday season over last year. With fewer days between Thanksgiving and Christmas, most retailers are focused on generating sales with special promotions, offers, and other incentives during this critical selling season.
Putting 20% more parcels into the transportation network in a short period is bound to cause some stresses in the system. As parcels move farther and farther down the supply chain, there is greater risk of loss. According to Fluent Research, the average value of a stolen package is $140. However, professional criminals are after even higher value items.
Proactive loss prevention strategies can help you mitigate the risk of theft in the supply chain. The following three focus areas highlight what Pitney Bowes is doing to keep your parcels safe during the holidays, and every day.
3 Focus Areas for Loss Prevention
- Operations – People, Facilities, Oversight
Pitney Bowes employees (full-time and seasonal labor) undergo background checks and drug screenings. Also, facilities have physical security, which includes card access control, enhanced CCTV, burglar alarms with 24-hour monitoring, and loss prevention personnel in every distribution center.
These measures mitigate the risk against groups of professional criminals infiltrating warehouses, individual employee fraud, and crimes of opportunity.
- Transportation Network
Most merchants utilize multiple transportation carriers to offer cost-effective delivery options. More carriers mean less control and increased opportunities for theft or poor operational practices that result in misloaded packages.
Pitney Bowes works with our contractor transportation partners to monitor and analyze loss trends within the network –be that at a geographical, facility, postal and/or driver route level – to identify packages that have not made it to the consumer. We require that partners have our operating standards and conduct onsite compliance audits, including during peak, to ensure parcels are moving correctly.
- Proactive Investigation Unit
Pitney Bowes uses data and analytics to monitor the network and investigate incidences where packages haven’t made it to the consumer. The investigative unit is swift to react and works with our retail customer and transportation partners to attack the issue. The transparent and proactive nature of this approach results in encouraging feedback with our clients on additional measures we can use to enhance the security of our clients’ parcels.
One more tip: Tell your Client Success Manager about special sales, promotions and volume forecasts. This information helps us prepare for redirects, additional staffing or other needs within our own and partner networks, which will help ensure parcels flow smoothly and lessen opportunities for loss.