Please be advised that Pitney Bowes recommends using the term “location” instead of “country” wherever possible on your site. Note that we have already updated the language at checkout for Envoy clients.


Q: Why does Pitney Bowes recommend using the word “location” instead of “country”?
A: While Pitney Bowes does not take a political stance, we recommend for our clients and brands to use language that is culturally sensitive and inclusive of others.

Q:  Why does Pitney Bowes separate the locations in lists of available areas?
A: Shipping locations are based on individual areas that have their own jurisdiction on international trade. For example, we include Taiwan, Hong Kong, and Macau, because all three locations have individual country codes and custom offices. Therefore, we cannot list the locations as China, or else the packages will be misrouted.

Q: What actions are required by me to implement this change?
A: Please update the term “country” to “location” wherever applicable on your site, including in context choosers and FAQ sections.


If you have any additional questions or require assistance making an update, please contact your Client Success Manager.

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