Pitney Bowes is closely monitoring the impact of the coronavirus (COVID-19) at a global and local level for all business units. The safety of our employees, clients and communities is our top priority. We are following the guidelines of the World Health Organization (WHO), the Centers for Disease Control (CDC) and state and local authorities.

We are committed to seamlessly providing the service and support you depend on from us. With this in mind, it’s important to note that the WHO and the CDC have advised that there is minimal risk of transmission of the virus when handling mail and packages.

What Pitney Bowes is Doing

Our Business Continuity (BC) plans are designed to address various threats and vulnerabilities, including a response to the pandemic and high absenteeism. Strategies for responding to a pandemic are embedded within our BC and emergency response methodology. We have detailed plans in place to protect our personnel and limit the spread of disease within our facilities. We also monitor the CDC and the WHO to ensure our response is following their guidelines.

Here is an overview of our policies and procedures related to COVID-19:

Should there be:

– Confirmation of a case of an on-site employee, we would assess the extent of the potential work area exposure to determine the scope of the required additional cleaning and alerts would be sent to the relevant teams to initiate the appropriate facility action plan, including any appropriate employee quarantine. Additional high-touch cleaning has already been incorporated at every facility on a regular basis.

– Validation of an infection at a facility, we would immediately work with local and State Health Department officials and comply with their guidelines. We would shift work from the impacted site to another network site, maintaining continuity of operations. Additionally, the infected facility would immediately receive a deep clean. The facility would then be restored to business.

– An increased number in employee absences, we will enlist local support from our labor partners to help with backfill.

We have also taken the following steps to ensure our employees’ well-being and business continuity:

– Our facilities team has set guidelines per location and designated people for increased cleaning.

– Additional regular high-touch cleaning is taking place at every facility.

– We have reviewed and re-socialized the enterprise-wide response plan.

– All business travel to countries on the CDC and the WHO watchlist has been prohibited.

– The need to follow local authority guidelines and recommendations has been enforced.

– Messaging around workplace hygiene, authoritative websites to monitor and sanitizing efforts for our sites has been communicated to employees.

– Employees who are sick or have come in contact with someone who has tested positive for COVID-19, have been instructed to stay home and seek medical guidance.

– Suspension of all site visits to Global Ecommerce operating centers globally. This applies to clients, partners and Pitney Bowes employees not officially assigned to a facility as their normal work location.

– The need to follow local authority guidelines and recommendations has been enforced.

– Our technology systems are all cloud hosted and are supported by a globally distributed team that can develop and operate the platforms remotely.

– Crisis Management and Operations Teams are meeting regularly to monitor and react to developments in real-time.

We believe that by taking these steps, as well as staying informed, we are well-prepared to handle any potential interference that may prevent us from serving your needs. We will continue to keep you updated if any additional contingency plans go into action or as new plans form. If you have questions about our efforts, please reach out to your Client Success Manager.