Contact for questions about order/parcel data, international claims, international transit, vendor/merchant queries, billing inquiries (duties, taxes, international shipping) and technical advice including API response, international hub or transportation, manifest failures, service disruption or system outages:
Monday – Friday, 12am – 7pm ET, except holidays
Contact for blocker and critical technical issues:
Available 24 hours a day, 7 days a week
Note that contact information is for merchants only. Please do not distribute to customers.