Client Support

Contact for questions about order/parcel data, international claims, international transit, vendor/merchant queries, billing inquiries (duties, taxes, international shipping) and technical advice including API response, international hub or transportation, manifest failures, service disruption or system outages:
[email protected]

Monday – Friday, 12am – 7pm ET, except holidays

Contact for blocker and critical technical issues:
[email protected]
Available 24 hours a day, 7 days a week

Note that contact information is for merchants only. Please do not distribute to customers.