Client Support

Contact for questions about order/parcel data, international claims, international transit, and billing inquiries (duties, taxes, international shipping):
[email protected]
001 (212) 299-3555

Monday – Friday 12am – 7pm ET, except holidays


Technical Services

Contact for general questions including issues impacting a single customer or order and errors in post-order communications
[email protected]
Monday – Friday 9am – 6pm ET, except holidays


Contact for blockers and critical technical issues:
US Technical Services: 1-212-299-3551
UK Technical Services: 0-800-088-5550

Available 24 hours a day, 7 days a week


Note that contact information is for merchants only. Please do not distribute to customers.

Learn More: Pitney Bowes Cross-Border Retail Documentation

Check System Status: Pitney Bowes – Live System Status