Client Support

Questions about parcel delivery, returns and Consumer Connect can be managed through:
Client Connect (https://client.pb.com) or
[email protected]
Monday – Friday 8am – 7pm ET, except holidays

Contact for questions about fulfillment:
[email protected]
Monday Friday 8am – 7pm ET, except holidays


Technical Support

Contact for service disruption or general questions:
[email protected]
Sunday 9am – Friday 9pm ET, note during weekends and holidays the support team will only respond to urgent issues


Note that contact information is for merchants only. Please do not distribute to customers.

Check System Status: Pitney Bowes – Live System Status