Client Support
Questions about parcel delivery, returns and Consumer Connect can be managed through:
Client Connect (https://client.pb.com) or
[email protected]
Monday – Friday 8am – 7pm ET, except holidays
Contact for questions about fulfillment:
[email protected]
Monday – Friday 8am – 7pm ET, except holidays
Technical Support
Contact for service disruption or general questions:
[email protected]
Sunday 9am – Friday 9pm ET, note during weekends and holidays the support team will only respond to urgent issues
Note that contact information is for merchants only. Please do not distribute to customers.
Check System Status: Pitney Bowes – Live System Status