Contact for general questions including: API usage, development and merchant portal and shipping labels:
Sunday 9pm – Friday 9pm ET, note during weekends and holidays the support team will only respond to urgent issues
Contact for pre-paid postage payment and account related questions:
Monday – Friday 8am – 8pm ET, except holidays
Note that contact information is for merchants only. Please do not distribute to customers.
Learn More: Pitney Bowes Shipping APIs Documentation
Check System Status: Pitney Bowes – Live System Status