Technical Services

Contact for general questions including: API usage, development and merchant portal and shipping labels:
[email protected]

Sunday 9pm – Friday 9pm ET, note during weekends and holidays the support team will only respond to urgent issues


Contact for pre-paid postage payment and account related questions:
[email protected]

Monday – Friday 8am – 8pm ET, except holidays

Note that contact information is for merchants only. Please do not distribute to customers.

Learn More:  Pitney Bowes Shipping APIs Documentation

Check System Status: Pitney Bowes – Live System Status