To help you and your team meet deadlines and take full advantage of upcoming opportunities, we want to share a summary of our latest technology upgrades and updates to the Cross-Border Retail (Borderfree) platform. For more details, please visit this page featuring release notes or contact [email protected] to request access.

New Consulate Portal Starting on 3/1

We are always looking to improve the speed, functionality and user experience associated with our Borderfree Consulate tool for both business and customer service-related inquiries. Starting March 1, 2021, the old consulate URLs will no longer be available due to the poor experience associated with the decommissioning of Adobe Flash. Please bookmark the new links for sandbox and production.

Sandbox Operating Hours Change on 3/1

Sandbox environment hours are being reduced to dedicated windows to optimize our system performance. You can still use the sandbox environment during off-hours but need to notify your Implementation Manager and/or Client Engagement Manager to enable the Sandbox environment during those off-hours. For all other questions, please reach out to [email protected]. No changes to production environment operating hours are planned.

FTP Update for Security and Performance by 4/30

A migration to a new FTP is required for secure hosting and transfer of transactional data and disabling of outdated ciphers by April 30, 2021. Find more detailed information and implementation steps here.

China Address Validation for API Clients by 5/31

As a result of payment providers’ strict requirements of only accepting orders that match the ISO 3166 specification of 3166-2 codes related to the Country, Borderfree has implemented additional address and postal code verification. This additional validation will reduce authorization declines, authentication errors and increase the acceptance rate from key global markets. No action is required for most clients. For API clients, please review the implementation requirements here.

Brexit – UK VAT

As of January 1, 2021, Her Majesty’s Revenue and Customs (HMRC) have made changes to how VAT is collected on the goods sold from overseas to buyers in the UK from overseas. Consignments valued at £135 or under require overseas sellers to register and charge UK VAT at checkout and remit the collected VAT to HMRC. Borderfree transactional emails have been updated so customers can use them as VAT invoices. Please find more detailed information here.

As always, if you have any questions, please reach out to your Pitney Bowes contact.